With an intension of getting the benefit and convenience of online shopping, we (myself and my wife) decided to order some stuff from #Flipkart and placed an order for a lamp on 7th July 2015. The lamp looked nice and beautiful in the pictures on their app but the thing that attracted us even more was the dimensions of the lamp. We have this empty space besides our TV table that we needed to fill and the dimensions displayed were fitting perfectly, and to add cherry on the cake the price was slashed to 50%. How in the world could we have let this offer go?
But only if we had known that ‘Flip’ in #flipkart stands for the middle finger that they use blatantly to flip off their customers and ‘Kart’ stands as a symbolic representation of the speed with which they service the orders and requests, we would have got a chance to escape. We weren’t that fortunate and got into the trap. The product that was delivered to us around 2 weeks later looked like a toy and measured less than 10 times the size we had ordered and were expecting. It was a complete disappointment as this was not the first product that we were thinking of returning, we had already bought and returned a couple of products in last 2 weeks due to them being of low and sub standard quality. The obvious and first thought that comes to mind in such a situation is that we should have returned this product as well, but we were frustrated and were feeling cheated. It no longer remained a matter of just monetary loss, it had gone beyond that, the loss of trust, the loss of patience and even more than that. Did we deserve this kind of service from an e-commerce giant of India. What we experienced was completely opposite of what their so called innovative TV adverts claim. So we decided to put out our thoughts in public through social media and we posted our comments on FB and twitter.
What happened next was even pathetic, we were contacted by #flipkartsupport on twitter, soon we received a phone call from their customer support and they assured us that they have confirmed from the vendor and vendor has that larger dimension lamp that we ordered in stock and we shall receive that in a few days. Around 8 days later delivery guy came, again with a small hand held packet which in no case could have had the 40 inch lamp inside. To avoid the trouble of unpacking and repacking, we refused to accept the delivery.
This time again we were contacted by #flipkartsupport team and they are still looking into the issue. They took order details from us yet another time to probably sit on that for a few more days before they #flip us off yet another time.
I have lost hope of getting the right product and/or my money and compensation for the time and energy we lost, but my wife is still hopeful therefore I am writing this as this must be happening to a number of people and a little awareness could still save a good number of people from falling in such traps.
